Question 1

Which of the following is included in the business-case document for a new product?

Accepted Answer

A)  a complete definition of the product
B)  the technical capabilities required for manufacturing the product
C)  the advertising capabilities required to increase awareness of the product
D)  the packaging needed for the productE) A) and B)
F) A) and C)

Question 2

Leading companies view new product development as ______.

Accepted Answer

A)  a proactive process
B)  a temporary process
C)  an expensive process
D)  a necessary evilE) A) and C)
F) A) and B)

Question 3

The Stage-Gate approach to product design ______.

Accepted Answer

A)  is a technical road map
B)  uses cross-functional teams to move the product from one stage to the next
C)  is a way to apply government regulations
D)  analyzes product failureE) C) and D)
F) B) and C)

Question 4

Which of the following is NOT one of the four options a company can consider with regard to locating its inventories?

Accepted Answer

A)  at the manufacturer's facility
B)  in a warehousing facility
C)  in a retail facility
D)  offshoring inventoryE) B) and C)
F) All of the above

Question 5

Factors that influence the success of a new product include ______.

Accepted Answer

A)  understanding of the market and the needs of customers
B)  introducing the product at the right stage of the product life cycle
C)  making sure government regulations are followed
D)  ensuring ISO protocols are adhered toE) None of the above
F) A) and C)

Question 6

The aim of service design is to answer the question,______?

Accepted Answer

A)  What is the maximum price we can charge for the service
B)  What is the nature of interaction between the customer and the service provider
C)  How can we convince the customers they are getting more than they paid for
D)  How can government regulations on service design be circumventedE) B) and C)
F) B) and D)

Question 7

In reverse engineering,______.

Accepted Answer

A)  a firm looks at the process in which customers return products to see how this return process can be reengineered and improved
B)  a firm dismantles competitors' existing products to see how they work and whether they can be improved
C)  a firm develops a product with the end use or application and works backwards (or in reverse) 
D)  the focus is primarily on disruptive innovationE) A) and B)
F) A) and C)

Question 8

Mass customization is ______.

Accepted Answer

A)  the mass production of individually customized products
B)  the reuse of components discarded from scrapped products
C)  the redesign of components found to be faulty in earlier versions of a product
D)  the production of each product by hand for specific customersE) A) and C)
F) A) and D)

Question 9

Which of the following is NOT a consequence of advances in technology?

Accepted Answer

A)  Companies can stay ahead of the competition.
B)  Companies can avoid product obsolescence.
C)  Companies can introduce new products and services that are less expensive.
D)  Companies can shorten the product life cycle.E) B) and D)
F) All of the above D

Question 10

A product may fail due to ______.

Accepted Answer

A)  adequate infrastructure
B)  excellent supporting services
C)  poor supply chain infrastructure
D)  government regulationsE) All of the above
F) A) and D)

Question 11

Which of the following is LEAST likely to be one of the critical functions of the operations and supply chain professional?

Accepted Answer

A)  achieving quality products and services
B)  focusing on customer needs
C)  finding the best methods to deliver these products and services
D)  identifying the right target market for the productE) A) and C)
F) All of the above

Question 12

Which of the following is NOT an example of a government regulatory act?

Accepted Answer

A)  Federal Food,Drug,and Cosmetic Act
B)  Environmental Protection Act
C)  Veterans Administration Act
D)  Hazardous Products ActE) A) and D)
F) A) and C)

Question 13

One significant area where value engineering has produced impressive results is with regard to ______.

Accepted Answer

A)  reducing costs of inputs into a product
B)  the information technology in product manufacture
C)  analyzing the market to ensure customers receive value
D)  reducing the cost of reverse logisticsE) B) and D)
F) B) and C)

Question 14

Internal variations,as a cause of product variation,come from ______.

Accepted Answer

A)  wear and tear of production equipment as it ages
B)  environmental factors
C)  government regulations
D)  company proceduresE) C) and D)
F) A) and D)

Question 15

The Newton device was______.

Accepted Answer

A)  introduced in 1983
B)  inexpensive at $200
C)  bulky
D)  free of bugsE) B) and C)
F) A) and D)

Question 16

Which of the following is FALSE with regard to CAD and CAE?

Accepted Answer

A)  CAD refers to software facilitates designing new products electronically.
B)  CAD stands for computer-aided design.
C)  CAE stands for computer-aided engineering.
D)  CAE is part of CAD.E) None of the above
F) A) and D)

Question 17

Which of the following is NOT true of a new product prototype?

Accepted Answer

A)  It is an actual working model of the new product.
B)  It is a full-scale model of the new product.
C)  It can be developed quickly using rapid prototyping.
D)  Its development may be facilitated by virtual reality technology.E) A) and D)
F) A) and C)

Question 18

Which of the following is an area in which sustainability has an impact?

Accepted Answer

A)  the ability of manufacturer to take into account environmental aspects
B)  the ability of customer to buy the product
C)  the ability of customer to return the product
D)  the ability of manufacturer to increase the priceE) All of the above
F) None of the above A

Question 19

Which of the following is NOT true with regard to HOQ?

Accepted Answer

A)  It is a tool used in the quality function deployment approach.
B)  It refers to head of quality in an organization.
C)  An HOQ diagram resembles a house.
D)  It is used in product development.E) A) and B)
F) A) and C)

Question 20

Which of the following is NOT a reason companies introduce new products?

Accepted Answer

A)  to improve market share
B)  to stay ahead of the competition
C)  to survive in the marketplace
D)  to exploit customers unfairlyE) A) and D)
F) A) and B) D

Exam 5: Product and Service Innovations

Which of the following is included in the business-case document for a new product?

Correct AnswerverifiedShow Answer

Leading companies view new product development as ______.

Correct AnswerverifiedShow Answer

The Stage-Gate approach to product design ______.

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the four options a company can consider with regard to locating its inventories?

Correct AnswerverifiedShow Answer

Factors that influence the success of a new product include ______.

Correct AnswerverifiedShow Answer

The aim of service design is to answer the question,______?

Correct AnswerverifiedShow Answer

In reverse engineering,______.

Correct AnswerverifiedShow Answer

Mass customization is ______.

Correct AnswerverifiedShow Answer

Which of the following is NOT a consequence of advances in technology?

Correct AnswerverifiedD

A product may fail due to ______.

Correct AnswerverifiedShow Answer

Which of the following is LEAST likely to be one of the critical functions of the operations and supply chain professional?

Correct AnswerverifiedShow Answer

Which of the following is NOT an example of a government regulatory act?

Correct AnswerverifiedShow Answer

One significant area where value engineering has produced impressive results is with regard to ______.

Correct AnswerverifiedShow Answer

Internal variations,as a cause of product variation,come from ______.

Correct AnswerverifiedShow Answer

The Newton device was______.

Correct AnswerverifiedShow Answer

Which of the following is FALSE with regard to CAD and CAE?

Correct AnswerverifiedShow Answer

Which of the following is NOT true of a new product prototype?

Correct AnswerverifiedShow Answer

Which of the following is an area in which sustainability has an impact?

Correct AnswerverifiedA

Which of the following is NOT true with regard to HOQ?

Correct AnswerverifiedShow Answer

Which of the following is NOT a reason companies introduce new products?

Correct AnswerverifiedD

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D

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A

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D