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Firms that are oriented towards exploiting internal knowledge are said to be adopting which knowledge management strategy?


A) Attacking
B) Passive
C) Aggressive
D) Conservative
E) None of the above

F) All of the above
G) C) and D)

Correct Answer

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Knowledge stewarding communities:


A) help employees solve problems
B) work on formal work projects
C) disseminate best practice
D) try out new ideas
E) none of the above

F) None of the above
G) All of the above

Correct Answer

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Knowledge can be defined as:


A) facts
B) explicit information
C) data in context
D) figures
E) none of the above

F) A) and B)
G) B) and E)

Correct Answer

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E

The key feature of a codification knowledge management strategy is:


A) mentoring
B) rewards for sharing
C) moderate investment in IT
D) high investment in IT
E) none of the above

F) None of the above
G) D) and E)

Correct Answer

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Which of the following should be used as a knowledge audit tool to capture large volumes of data?


A) Questionnaire
B) Narrative
C) Focus group
D) Interview
E) None of the above

F) D) and E)
G) A) and E)

Correct Answer

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What philosophy does the behavioral/organizational school of knowledge management have?


A) Collaboration
B) Codification
C) Connectivity
D) Capability
E) All of the above

F) B) and E)
G) A) and E)

Correct Answer

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A

IBM's ASHEN method should be used related to which part of the knowledge strategy process?


A) Objectives
B) Knowledge audit
C) ICT strategy
D) Rewards and incentives
E) None of the above

F) B) and E)
G) A) and D)

Correct Answer

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Knowledge management refers to:


A) scanning an organisation's external environment
B) management of employee expertise and experience to improve business performance
C) assessing the performance of IT services
D) analysing and controlling the financial effectiveness of a company
E) none of the above

F) A) and B)
G) B) and E)

Correct Answer

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The final stage of intranet evolution will be:


A) collaborative work space
B) static workspace
C) dynamic workspace
D) none of the above

E) None of the above
F) A) and B)

Correct Answer

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Where in organizations should Communities of practice operate?


A) Departments
B) Geographical units
C) Senior management groups
D) None of the above

E) B) and C)
F) None of the above

Correct Answer

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D

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