Question 1

Which of the following statements is true about grapevine?

Accepted Answer

A)  It seldom carries incorrect information.
B)  It is absent in large organizations.
C)  It carries formal and official information.
D)  It sometimes carries information that could help in decision making.
E)  It never carries information related to a job or organization.F) A) and D)
G) B) and D)

Question 2

A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

Accepted Answer

A)  labor union
B)  focus group
C)  functional group
D)  committee
E)  self-directed work teamF) D) and E)
G) All of the above

Question 3

_____ refers to a firm's shared values,beliefs,traditions,philosophies,rules,and role models for behavior.

Accepted Answer

A)  Organizational chart
B)  Centralization
C)  Organizational culture
D)  Organizational structure
E)  Business recordF) D) and E)
G) B) and E)

Question 4

Task force memberships are usually based on:

Accepted Answer

A)  organizational position.
B)  expertise.
C)  seniority.
D)  economic status.
E)  hierarchy.F) A) and E)
G) C) and E)

Question 5

An electronic company has a computer electronics division,telecommunications equipment division,and kitchen appliances division.Which of the following methods of departmentalization does the company use to structure its organization?

Accepted Answer

A)  Product departmentalization
B)  Geographical departmentalization
C)  Functional departmentalization
D)  Customer departmentalization
E)  Process departmentalizationF) A) and B)
G) A) and C)

Question 6

Multidivisional structure is the simplest organizational structure that is based on direct lines of authority extending from the top executive to the lowest level employees of an organization.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following organizational structures is also called a project management structure?

Accepted Answer

A)  Web structure
B)  Line structure
C)  Matrix structure
D)  Multidivisional structure
E)  Line-and-staff structureF) B) and C)
G) A) and B)

Question 8

Which of the following statements is true about organizational structure?

Accepted Answer

A)  It is only applicable to formal organizations.
B)  It is the arrangement or relationship of positions within an organization.
C)  It is usually not seen in government and nonprofit organizations.
D)  It does not require any planning in small organizations.
E)  It remains the same even as a company grows in size.F) All of the above
G) B) and D)

Question 9

Organizational layers,in the context of assigning responsibility in an organization,refer to the levels of:

Accepted Answer

A)  management in the organization.
B)  stakeholders present outside the organization.
C)  tests that a job applicant has to go through to be hired.
D)  stakeholders present within the organization itself.
E)  communication that an employee has to go through on a normal work day.F) C) and E)
G) C) and D)

Question 10

Which of the following refers to the exchange of information among colleagues and peers on the same organizational level?

Accepted Answer

A)  Upward communication
B)  Asynchronous communication
C)  Horizontal communication
D)  Diagonal communication
E)  Downward communicationF) A) and C)
G) A) and E)

Question 11

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow,then these would be weaknesses indicative of _____ departmentalization.

Accepted Answer

A)  geographical
B)  functional
C)  product
D)  customer
E)  processF) A) and D)
G) B) and E)

Question 12

Diagonal communication:

Accepted Answer

A)  is the traditional flow of communication between employees and customers.
B)  occurs when individuals from different units and departments within an organization communicate.
C)  flows from lower organizational levels to higher ones.
D)  occurs with communication between peers and colleagues within a department.
E)  is an informal method of communication that can improve decision making within an organization.F) D) and E)
G) B) and E)

Question 13

Which of the following is a formal expression of an organization's culture?

Accepted Answer

A)  Dress codes
B)  Extracurricular activities
C)  Codes of ethics
D)  Grapevine
E)  Work habitsF) D) and E)
G) A) and D)

Question 14

A special type of project team that focuses on devising,designing,and implementing a new product is a:

Accepted Answer

A)  product-development team.
B)  committee.
C)  cooperative.
D)  focus group.
E)  quality-assurance team.F) A) and B)
G) A) and C)

Question 15

A software company that has different representatives to assist business clients and individual clients is organized by _____.

Accepted Answer

A)  processes
B)  products
C)  geographical regions
D)  functions
E)  customersF) A) and E)
G) All of the above

Question 16

Which of the following is a disadvantage of a multidivisional structure?

Accepted Answer

A)  It does not permit delegation of decision-making authority.
B)  It slows down decision making.
C)  It inevitably creates work duplication.
D)  It does not allow divisional and department managers to specialize.
E)  It fails to create products that meet the needs of particular customers.F) B) and D)
G) B) and E)

Question 17

A wide span of management is appropriate when:

Accepted Answer

A)  superiors and subordinates are not in close proximity.
B)  managers have many responsibilities in addition to supervision.
C)  interactions between superiors and subordinates are frequent.
D)  subordinates are highly competent.
E)  problems are common.F) None of the above
G) A) and C)

Question 18

A wide span of management works best when a manager and subordinates are not in close proximity.

Accepted Answer

A) True 
 B)False

Question 19

Gerald is the owner of a popular restaurant.He has appointed a manager who takes care of the day-to-day operations of the restaurant and reports to Gerald at the end of a week.The manager is assisted by a junior manager,who supervises the rest of the staff in the restaurant.Thus,Gerald's restaurant is using a _____.

Accepted Answer

A)  matrix structure.
B)  line structure.
C)  line-and-staff structure.
D)  multidivisional structure.
E)  web structure.F) B) and C)
G) None of the above

Question 20

What is upward communication?

Accepted Answer

A)  Communication about organizational goals to employees
B)  Communication between different units and departments within an organization
C)  Communication that flows from lower to higher levels of an organization
D)  Communication between peers and colleagues
E)  Communication between customers and employeesF) C) and D)
G) B) and E)

Exam 7: Organization,teamwork,and Communication

Which of the following refers to the exchange of information among colleagues and peers on the same organizational level?

Correct Answer
verified

Diagonal communication:

Correct Answer
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A wide span of management is appropriate when:

Correct Answer
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An electronic company has a computer electronics division,telecommunications equipment division,and kitchen appliances division.Which of the following methods of departmentalization does the company use to structure its organization?

Correct Answer
verified

A software company that has different representatives to assist business clients and individual clients is organized by _____.

Correct Answer
verified

Multidivisional structure is the simplest organizational structure that is based on direct lines of authority extending from the top executive to the lowest level employees of an organization.

Correct Answer
verified

Which of the following is a formal expression of an organization's culture?

Correct Answer
verified

_____ refers to a firm's shared values,beliefs,traditions,philosophies,rules,and role models for behavior.

Correct Answer
verified

Which of the following is a disadvantage of a multidivisional structure?

Correct Answer
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Which of the following statements is true about organizational structure?

Correct Answer
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Correct Answer
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What is upward communication?

Correct Answer
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If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow,then these would be weaknesses indicative of _____ departmentalization.

Correct Answer
verified

A wide span of management works best when a manager and subordinates are not in close proximity.

Correct Answer
verified

Task force memberships are usually based on:

Correct Answer
verified

Which of the following statements is true about grapevine?

Correct Answer
verified

A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

Correct Answer
verified

Which of the following organizational structures is also called a project management structure?

Correct Answer
verified

Organizational layers,in the context of assigning responsibility in an organization,refer to the levels of:

Correct Answer
verified

A special type of project team that focuses on devising,designing,and implementing a new product is a:

Correct Answer
verified

Exam 7: Organization,teamwork,and Communication

Which of the following refers to the exchange of information among colleagues and peers on the same organizational level?

Correct AnswerverifiedShow Answer

Diagonal communication:

Correct AnswerverifiedShow Answer

A wide span of management is appropriate when:

Correct AnswerverifiedShow Answer

An electronic company has a computer electronics division,telecommunications equipment division,and kitchen appliances division.Which of the following methods of departmentalization does the company use to structure its organization?

Correct AnswerverifiedShow Answer

A software company that has different representatives to assist business clients and individual clients is organized by _____.

Correct AnswerverifiedShow Answer

Multidivisional structure is the simplest organizational structure that is based on direct lines of authority extending from the top executive to the lowest level employees of an organization.

Correct AnswerverifiedShow Answer

Which of the following is a formal expression of an organization's culture?

Correct AnswerverifiedShow Answer

_____ refers to a firm's shared values,beliefs,traditions,philosophies,rules,and role models for behavior.

Correct AnswerverifiedShow Answer

Which of the following is a disadvantage of a multidivisional structure?

Correct AnswerverifiedShow Answer

Which of the following statements is true about organizational structure?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is upward communication?

Correct AnswerverifiedShow Answer

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow,then these would be weaknesses indicative of _____ departmentalization.

Correct AnswerverifiedShow Answer

A wide span of management works best when a manager and subordinates are not in close proximity.

Correct AnswerverifiedShow Answer

Task force memberships are usually based on:

Correct AnswerverifiedShow Answer

Which of the following statements is true about grapevine?

Correct AnswerverifiedShow Answer

A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

Correct AnswerverifiedShow Answer

Which of the following organizational structures is also called a project management structure?

Correct AnswerverifiedShow Answer

Organizational layers,in the context of assigning responsibility in an organization,refer to the levels of:

Correct AnswerverifiedShow Answer

A special type of project team that focuses on devising,designing,and implementing a new product is a:

Correct AnswerverifiedShow Answer

Correct Answer
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